CQC Tutorial 5 - Understanding the Responsive key question

About this event

This course will focus on the responsive key question,

explaining how organisations can demonstrate to CQC

that they are compliant with the six key lines of enquiry

(KLOEs) associated with this key question:

Objectives:

• How do people receive personalised care that is

responsive to their needs?

• Do Services take account of the particular needs and

choices of different people?

• Can people access care and treatment in a timely way?

• How are people’s concerns and complaints listened and

responded to and used to improve the quality of care?